Privacy Policy

1. Who we are

Webbs Logistics Consultancy Ltd ("we", "us") is the data controller for personal information collected through this website. We trade as WLC Ltd. Our registered office is Yew Tree Cottage, Summerfield, Kent, CT13 0EW. We are registered in England and Wales, company number 16891546.

If you have any questions about this policy, please email Info@wlcltd.co.uk.

2. What information we collect

Information you give us. When you use the contact form on this website you provide:

• Your name
• Your email address
• Your phone number (optional)
• A subject line (optional)
• The content of your message

If you choose to email us directly, you provide whatever information is included in that message.

Information collected automatically. When you submit the contact form we also record the date and time of submission and the IP address you submitted from. We use a functional session cookie (PHPSESSID) to remember the contents of the form if you need to correct a validation error. This cookie is deleted when you close your browser.

3. How we use your information

We use the information you give us to:

• Reply to your enquiry and discuss the services you've asked about
• Keep a brief record of past correspondence so we can pick up future conversations in context

We use the information collected automatically to protect the website against spam and abuse and to diagnose technical problems.

We do not use your information for marketing, profiling or automated decision-making. We do not share your information with any third party for marketing purposes.

4. Legal basis for processing

Under UK GDPR, our legal bases for processing your information are:

• Consent: when you choose to submit the contact form, you consent to us using that information to respond to you.
• Legitimate interests: for security logging and anti-spam protection, our legitimate interest is to run a secure website.

5. Who we share your information with

Your information is stored on hosting infrastructure provided by our website host. We do not share it with any other third party except where required by law.

6. How long we keep your information

• Contact form correspondence: kept for up to 24 months after the conversation concludes, then deleted.
• Server logs: typically retained by our host for around 30 days, then automatically deleted.
• Session cookies: deleted when you close your browser.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Ask us to correct it if it's inaccurate
• Ask us to delete it (subject to limited exceptions)
• Restrict or object to our processing of it
• Receive a copy in a portable format
• Withdraw consent at any time

To exercise any of these rights, email Info@wlcltd.co.uk. We will respond within one month.

8. Complaints

If you believe we have not handled your information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page shows when it was most recently changed.